Terms & conditions

1. Agreement

By accessing kccloud.in, using our Customer Area, or purchasing services from KC Cloud, you agree to these Terms & Conditions, our Privacy Policy, and (where relevant) our Refund Policy.

2. Services

KC Cloud provides cloud hosting, Tally on Cloud / Tally VMs, dedicated servers, VPS, domain registration/reselling, Google Workspace, application publishing, cloud security, disaster recovery, consultation, and related managed services as described in your quotation, invoice, or service order.

Feature sets, resource limits, locations, and support scope are those stated at the time of order. We may improve or modify underlying platforms provided the core service remains substantially available.

3. Accounts & customer responsibilities

• You must provide accurate registration and billing information.
• You are responsible for safeguarding credentials, endpoint security, and authorised user access.
• You must maintain valid licences for third-party software you run on our infrastructure (including Tally, where applicable).
• You remain responsible for the legality and content of data you store or process on our systems.

4. Acceptable use

You must not use our services for unlawful activity, spam, malware distribution, network abuse, cryptocurrency mining without written approval, copyright infringement, or any activity that harms KC Cloud, other customers, or third parties. We may suspend or terminate services that violate this policy or threaten platform integrity.

5. Payments, renewals & suspension

Fees are payable as stated on your invoice or order. Promotional discounts (including festive offers) apply only as advertised for the stated period. Renewal is typically due before the service period ends. Non-payment may result in suspension or deletion after notice, which can cause loss of data.

6. Service levels

We work to deliver high availability (including monitored uptime targets described on our Strength page). Scheduled maintenance, force majeure, upstream provider outages, customer misconfiguration, and internet issues outside our control may affect availability and are not breaches of these terms unless a separate written SLA says otherwise.

7. Backups

Where automated backups are included in your plan, they are provided on a best-effort basis. You should keep independent copies of critical data. Restore requests may be subject to reasonable support processes and plan limits.

8. Refunds

Refund eligibility is governed solely by our Refund Policy. Unless that policy expressly allows a refund, all fees are non-refundable.

9. Intellectual property

Website content, branding, and materials belonging to KC Cloud remain our property. Customer data remains the customer’s property. You grant us a limited licence to host and process that data solely to provide the contracted services.

10. Limitation of liability

To the maximum extent permitted by Indian law, KC Cloud is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption. Our total aggregate liability arising from any claim related to a service is limited to the fees you paid to us for that service in the three (3) months immediately before the claim.

11. Termination

Either party may terminate services as set out in the order or after written notice where permitted. Upon termination, we may delete customer data from production systems after any grace period we communicate. Export your data before cancellation whenever possible.

12. Governing law

These terms are governed by the laws of India. Courts having jurisdiction at Solan / Himachal Pradesh (or as otherwise required by law) shall have exclusive jurisdiction, subject to applicable statutory rights.

13. Contact

admin@kccloud.in · +91-98163-63250

KC Cloud, #82 Himuda Colony, Near New Bus Stand, Nalagarh, Distt. Solan, H.P. 174101.

Privacy Policy · Refund Policy · Whistleblowing Policy