Refund policy

1. Overview

This Refund Policy explains when KC Cloud may issue a refund for paid services such as Tally on Cloud, dedicated servers, VPS, hosting, and related managed plans. It forms part of our Terms & Conditions.

Important: Any refund claim must be raised within seven (7) calendar days from the date of successful payment. Claims made after this 7-day window will not be accepted, except where a mandatory consumer or other applicable law requires otherwise.

2. 7-day claim window

• Day 1 is the calendar day on which payment is received by KC Cloud (or our payment partner).
• A written refund request must reach us on or before the end of Day 7.
• Requests received on Day 8 or later are outside the claim period and are not eligible.

3. When a refund may be considered

Within the 7-day window, we may approve a refund (full or partial, at our discretion) in cases such as:

• Duplicate payment for the same service period.
• Clear billing error on our side (wrong plan or amount charged).
• We are unable to provision the ordered service for reasons solely attributable to KC Cloud, and we cannot offer a reasonable alternative within a fair time.
• Service cancellation requested before activation / first login credentials are issued, where no resources have been consumed.

4. Non-refundable situations

Unless required by law, refunds are generally not available for:

• Requests made after 7 days from payment.
• Renewals, upgrades, add-ons, or festive/promotional purchases once the discount period or service has started.
• Domain registration/renewal and third-party licence fees that are non-reversible with the upstream provider.
• Services already activated and used (including Tally on Cloud / VPS / dedicated server access, data transfer, or support utilisation).
• Downtime, performance dissatisfaction, or change of mind after provisioning, except where we expressly agree in writing.
• Suspension or termination due to non-payment, abuse, or breach of our Terms.
• Partial months remaining on an annual or multi-month plan after the 7-day window.

5. How to request a refund

Email admin@kccloud.in within 7 days with:

• Registered customer name and company (if any)
• Invoice / payment reference and payment date
• Service name (e.g. Tally on Cloud, VPS)
• Reason for the refund request
• Contact phone number

You may also call / WhatsApp +91-98163-63250, but a written email is required to start the claim record.

6. Review & processing

We will review eligible requests and may ask for additional verification. Approved refunds are typically processed to the original payment method within 7–14 business days after approval; bank or gateway timelines may vary. Setup fees, payment gateway charges, or non-recoverable third-party costs may be deducted where applicable.

7. Chargebacks

Please contact us before raising a payment dispute with your bank. Unjustified chargebacks may lead to account suspension and recovery of costs.

8. Contact

admin@kccloud.in · +91-98163-63250

KC Cloud, #82 Himuda Colony, Near New Bus Stand, Nalagarh, Distt. Solan, H.P. 174101.

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