Privacy policy

1. Who we are

KC Cloud (“we”, “us”, “our”) provides cloud hosting, Tally on Cloud, dedicated servers, VPS, domain services, Google Workspace, and related managed digital services. Our office is at #82, Himuda Colony, Near New Bus Stand, Nalagarh, Distt. Solan, H.P. 174101, India.

2. Information we collect

We may collect:

• Identity and contact details — name, company name, email, phone number, billing address.
• Service and account data — plan details, login identifiers for customer portals, support tickets, and usage needed to operate your service.
• Payment and billing records — invoices, payment confirmations, and GST-related particulars (payment card data is typically handled by your bank/payment provider).
• Technical data — IP address, browser type, device information, and logs generated while using our website or Customer Area.
• Communications — emails, WhatsApp messages, call notes, and enquiry forms you submit.

3. How we use information

We use personal information to:

• Provide, configure, monitor, and support cloud and related services.
• Process orders, renewals, refunds (where applicable), and invoices.
• Respond to enquiries and deliver customer support.
• Improve security, prevent abuse, and maintain uptime.
• Comply with applicable Indian laws and respond to lawful requests.

We do not sell your personal information.

4. Sharing of information

We may share limited data with:

• Infrastructure, domain, email, backup, or payment partners strictly as needed to deliver the service you ordered.
• Professional advisers (for example accountants or legal counsel) under confidentiality.
• Authorities when required by law or to protect rights, safety, or security.

5. Data security & retention

We apply reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; customers remain responsible for safeguarding their own passwords and endpoint devices.

We retain information for as long as needed to provide services, meet legal/tax obligations, resolve disputes, and enforce agreements. Backup copies may persist for a limited period after deletion.

6. Your rights

Subject to applicable law, you may request access, correction, or deletion of personal information we hold about you, or ask questions about how it is used. Contact us using the details below. We may need to verify your identity before acting on a request.

7. Cookies & website

Our website may use essential cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.

8. Children’s privacy

Our services are intended for businesses and adult customers. We do not knowingly collect personal information from children.

9. Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you accept the revised policy.

10. Contact

Privacy enquiries: admin@kccloud.in · +91-98163-63250

KC Cloud, #82 Himuda Colony, Near New Bus Stand, Nalagarh, Distt. Solan, H.P. 174101.

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